Do you have questions or need help on IT topics? You are welcome to submit your request by e-mail, telephone or in person at the IT.SERVICES servicecenter.
Our support team also answers your questions by telephone from Monday to Friday between 9:00 a.m. and 2:00 p.m.
Telephone: +49 (0)234 32-24025
Fax: +49 (0)234 32-14349
You are also welcome to visit us personally in the servicecenter from Monday to Friday between 10:00 a.m. and 2:00 p.m. You will find us in building IA on floor 0 in room 95/150 (E0 95/150).
Availability and maintenance
The central IT systems are operated continuously. Outside the service time, there is unattended operation. Faults are processed within the service time. Planned interruptions - for maintenance work arranged by IT.SERVICES - in the availability of the IT systems operated by IT.SERVICES are usually announced in advance with a period of five days. Unforeseeable events such as power failure, climatic influences or disturbances in the network connection can lead to unplanned interruptions. The affected users will be informed promptly about the expected downtime of the affected IT systems.
Priorities and response times
All messages to IT.SERVICES are captured in the ticket system, classified by IT.SERVICES according to priorities and forwarded to the responsible department within the service time according to the following reaction times and with an initial qualified answer to the person who triggered the ticket, processed:
|Priority||Classification criteria||Response time within the service time|
|1 (very high)||
Response time: 2 hours
||2 working days|
The headquarter of IT.SERVICES is located in building IA on the campus. You will find the servicecenter in building IA, floor 0 (E0), room 95/150.
Mon.-Fri. 10:00 a.m. -2:00 p.m.